How do I choose the right size?
It is important to choose the right size to ensure comfort and appearance. We recommend that you:
Measure your body size: Use a tape measure to measure your main data such as bust, waist and hips. Please make sure the tape is snug but not too tight.
Refer to the size guide: Visit our size guide page to find the recommended range for your size. Sizes may vary from brand to brand, and our guide will help you find the best fit.
Pay attention to the fit: Our products include different fits such as slim, standard and loose, and if you like a looser fit, you can choose a size up.
If you are still unsure, please feel free to contact customer support and our experts will provide you with personalized advice.
- What is the return and exchange policy of the product?
Our return and exchange policy is designed to provide you with a worry-free shopping experience. The specific policies are as follows:
Return and exchange period: You have 30 days from the date you receive the product to request a return or exchange.
Product condition: The returned product must be unwashed, unused, and in its original condition with all tags and packaging attached.
Request a return or exchange: Please visit our return policy page to fill out the relevant application form, or contact customer service by email or phone.
Return postage: If the product is not received, the initial shipping cost will be borne by us. If you need to return the product for personal reasons (such as the size is not right, etc.), you will be responsible for the return postage.
- How do I track my order?
Order tracking allows you to get real-time information about the delivery status of the product. The steps are as follows:
Check your email: After your order is shipped, you will receive an email with a tracking number.
Visit our website: Go to our order tracking page and enter your order number and email address to check.
Customer Service: If you encounter any problems during the tracking process, please contact customer support and we will ensure that you have an accurate understanding of the status of your order.
- How do I handle out-of-stock items?
For out-of-stock items, we handle it as follows:
Out-of-stock notification: If the product you selected is temporarily out of stock, we will notify you by email when you place your order and provide you with suggestions for other available products.
Restock notification: You can choose to be included in our stock notification list. Once the product is in stock again, we will notify you by email.
Recommended alternatives: Our product pages often display similar alternatives to out-of-stock items, and you can browse these recommendations.
- How do I make a payment?
We support a variety of payment methods to ensure that your shopping is smooth, including:
Credit and debit cards: such as Visa, MasterCard, American Express, etc.
Other third-party payments: Other available payment options will be displayed on the checkout date.
Please make sure that the payment information you enter is accurate at checkout to avoid transaction failures. If you have any questions, please contact customer support immediately.
6 What should I do if there is a problem with the order?
If you find that there is a problem with your order, such as damaged or wrong goods, please follow the steps below:
Contact information: Please contact customer service by email or phone within 24 hours of receiving the goods, and provide the order number and relevant photos as evidence.
Processing time: We will respond to you within 1-2 business days to assist in resolving related issues.
Solution: Depending on the specific situation, we will provide you with options such as return, exchange or refund.
- Do you have a physical store?
We are currently mainly operating an online store, providing a convenient online shopping experience. All products can be purchased directly on our website.
Online Customer Service: If you have any questions about the product, please contact our customer service team online and we will answer them immediately.
- What is your privacy policy?
We are committed to protecting your privacy and complying with relevant laws and regulations. Please review our privacy policy to learn how we collect, use and protect your personal information. We promise not to sell your personal information to third parties.
Information Security: Our payment system uses SSL encryption technology to ensure that your payment information is safe and secure.